Salary
₹20,000 - ₹25,000
Experience
06 Months - 1 yrs
Shift
DAY
Openings
25
Hi,
We are currently hiring for the below mentioned profile
Job Title : Customer Service Associate (CSA)
Job Type : Full Time / Permanent
Location : Gurgaon (Work From Office Only)
Salary / CTC : Upto 20,000 only per month plus incentives for freshers and upto 25,000 per month only plus incentives for experience holders by depending upon your interview performance.
Age Criteria: Between 18 to 30 years only
Daily Work Timing: 9:30 am to 6:30 pm including an hour break.
Working Days : Mon to Sat, Sun will be fixed off
Mode of Interview : Face to face / walk in only
Interview Rounds : 2 Rounds only (HR & Ops)
About The Profile:
We are looking for enthusiastic and customer-focused customer service associate to join our team. The ideal candidate will assist customers by resolving their queries, providing product guidance, and ensuring an excellent customer experience.
Key Responsibilities & Requirements :
* Must have ability to understand and handle customer problems & queries via phone, email and chat.
* Must have ability to provide product demonstrations and guide customers on software features.
* Must have ability to resolve customer issues in a timely and professional manner.
* Coordinate with technical and sales teams to ensure prompt issue resolution.
* Maintain accurate records of customer interactions in the CRM.
* Follow up with customers to ensure complete resolution and satisfaction.
* Must have ability to build and maintain strong customer relationships.
* Must have ability to achieve customer satisfaction and service quality targets.
* Freshers and experienced candidates are welcome to apply.
* Must have good communication & interpersonal skills atleast.
* Must be graduate in any discipline.
* Degree pursuing candidates are also eligible to apply.
* Must have customer-centric attitude with strong problem-solving skills.
* Must have basic computer knowledge and proficiency in MS Office.
* Must have ability to multitask and work in a fast-paced environment.
* Must have positive attitude, ability to learn new things, willingness to grow, etc.
* We are looking for immediate joiners.
* Serving notice period upto 10 days are also considerable for the interview.
Benefits :
* In hand fixed salary
* Incentives
* Career growth opportunities
* Professional and supportive work environment
* Training and continuous learning opportunities
If interested then share your updated resume to us in this whatsapp number 9632421867.
You can share references also.
Thanks and Regards
HR Recruitment Team
The salary for this Customer Service Associate (CSA) position ranges from ₹20,000 to ₹25,000 per month. The actual compensation may vary depending on your experience, skills, and interview performance. Many employers also offer additional benefits such as incentives, bonuses, and overtime pay.
This Customer Service Associate (CSA) position has flexible qualification requirements — candidates from all educational backgrounds are encouraged to apply. Akolta Solutions Pvt Ltd values enthusiasm, reliability, and willingness to learn. Sign up on Meri Jobs to connect with the recruiter directly.
This Customer Service Associate (CSA) position follows a DAY shift. standard day shift timings (typically 9 AM to 6 PM). This ensures a healthy work-life balance. Check the job listing for specific timings or contact the recruiter through Meri Jobs.
The key skills required for this Customer Service Associate (CSA) position include Customer Service, Problem Solving, Active Listening, CRM Software. Candidates with these skills will have an advantage during the selection process. Even if you have some but not all skills, you are encouraged to apply — many employers provide on-the-job training for deserving candidates.
This Customer Service Associate (CSA) position is located in Gurgaon, Sector 67 - Gurgaon. You will need to work from the office. Contact Akolta Solutions Pvt Ltd through Meri Jobs for the exact office address and commute details. Click "Apply Now" on this page to submit your application directly to the recruiter — it is completely free.