Salary
₹18,000 - ₹23,000
Experience
06 Months - 7 yrs
Shift
DAY
Openings
8
We are a fast-growing SaaS company providing e-commerce solutions that help online sellers streamline inventory management, order processing, payments, and business operations across multiple marketplaces.
We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate will assist customers by resolving their queries, providing product guidance, and ensuring an excellent customer experience. Freshers with excellent communication skills are encouraged to apply.
Handle customer queries via phone, email, chat, and WhatsApp.
Provide product demonstrations and guide customers on software features.
Resolve customer issues in a timely and professional manner.
Coordinate with technical and sales teams to ensure prompt issue resolution.
Maintain accurate records of customer interactions in the CRM.
Follow up with customers to ensure complete resolution and satisfaction.
Build and maintain strong customer relationships.
Achieve customer satisfaction and service quality targets.
Freshers and experienced candidates are welcome to apply.
Excellent verbal and written communication skills in English and Hindi.
Customer-centric attitude with strong problem-solving skills.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work in a fast-paced environment.
Strong communication and interpersonal skills.
Active listening and customer handling abilities.
Time management and organizational skills.
Ability to learn new software quickly.
Positive attitude and willingness to grow.
Salary: ₹18,000 – ₹23,000 per month
Attractive performance-based incentives
Career growth opportunities in the SaaS industry
Professional and supportive work environment
Training and continuous learning opportunities
Location: Sector 69, Gurgaon
Apply now and become a part of an innovative SaaS company transforming the e-commerce industry.
The salary for this Customer Support position ranges from ₹18,000 to ₹23,000 per month. The actual compensation may vary depending on your experience, skills, and interview performance. Many employers also offer additional benefits such as incentives, bonuses, and overtime pay.
This Customer Support position has flexible qualification requirements — candidates from all educational backgrounds are encouraged to apply. AKOLTA SOLUTIONS PRIVATE LIMITED values enthusiasm, reliability, and willingness to learn. Sign up on Meri Jobs to connect with the recruiter directly.
This Customer Support position follows a DAY shift. standard day shift timings (typically 9 AM to 6 PM). This ensures a healthy work-life balance. Check the job listing for specific timings or contact the recruiter through Meri Jobs.
The key skills required for this Customer Support position include Customer Handling, Customer Handling Skills, Customer Success, Customer Retention, Good Communication Skills, Customer Relationship Management (CRM), Customer Service, Customer Query Resolution, Quick Learner. Candidates with these skills will have an advantage during the selection process. Even if you have some but not all skills, you are encouraged to apply — many employers provide on-the-job training for deserving candidates.
This Customer Support position is located in Gurgaon, Sector 69. You will need to work from the office. Contact AKOLTA SOLUTIONS PRIVATE LIMITED through Meri Jobs for the exact office address and commute details. Click "Apply Now" on this page to submit your application directly to the recruiter — it is completely free.